Catching the light!: Light comments about commercial photography and being a professional photographer in this digital age by a Miami based photographer.

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Wed
24
Mar '10

What a bad cup of coffee can teach you about good customer service

Food photograph of a freshly poured cup of coffee

A nice cup of coffee

Yesterday I’m scouting a location for one of my photography clients and turn into the local Starbucks to grab a mocha (extra shot). I get my cup of joe and go back to my car to drive back home.

Soon after drinking the first few sips, I’m thinking that something doesn’t taste quite right. At first I attribute it to the heat of the beverage, but as I am diving along I realize that this is not a good cup of coffee. In fact, I feel that it is so bad that I turn around to drive back to the store, look for a parking space and go back inside, letting the manager know that this drink is the ‘worst coffee I have ever had.’

So far so good. All I really want to do is let them know that I am not happy. I don’t expect anything in return, I don’t ask for anything – just the statement of fact – pure and simple.
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Wed
3
Mar '10

It sounded like hell!

35 string players tuning their instruments in the sound recording studio of ‘The Hit Factory’ last Monday. To my untrained ears utter chaos – I was happy when the sound engineer muted the noise coming into the control room. But minutes later, as Emmy award winning producer Julio Reyes took the podium the music coming out of the speakers was divine.

Read more about this job and see the slideshow after the jump …
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